Privacy Policy

Effective Date: January 1, 2024  |  Last Updated: August 2026

This Privacy Notice for BULK BUYER HVAC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share your personal information when you use our services, including when you visit our website at bulkbuyerhvac.com or engage with us in other related ways, including any marketing or service requests.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@bulkbuyerhvac.com.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. When and With Whom Do We Share Your Personal Information?
  4. Do We Use Cookies and Other Tracking Technologies?
  5. How Long Do We Keep Your Information?
  6. How Do We Keep Your Information Safe?
  7. Do We Collect Information from Minors?
  8. What Are Your Privacy Rights?
  9. Controls for Do-Not-Track Features
  10. Do United States Residents Have Specific Privacy Rights?
  11. SMS Terms & Conditions
  12. Do We Make Updates to This Notice?
  13. How Can You Contact Us About This Notice?
  14. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our products and Services, when you request a quote, schedule a service, or otherwise contact us. The personal information we collect may include the following:

  • Full name
  • Phone number
  • Email address
  • Mailing or service address
  • Property type and size (square footage)
  • HVAC system details and service needs
  • Payment and billing information (processed securely by third-party payment processors)

Sensitive Information. When necessary and with your consent, we may process financial data related to payment processing or financing applications.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by our secure third-party payment processors. We do not store full credit card numbers on our servers.

Information Automatically Collected

In Short: Some information — such as your IP address and browser/device characteristics — is collected automatically when you visit our website.

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how and when you use our Services.

  • Log and Usage Data: IP address, device information, browser type, pages viewed, and timestamps.
  • Device Data: Computer, phone, or tablet information including hardware model, operating system, and browser type.
  • Location Data: General location based on IP address. You may opt out by disabling location settings on your device.

Information Collected from Other Sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

We may obtain information about you from public databases, marketing partners, social media platforms, and other third-party sources to enhance our ability to provide relevant services and marketing to you.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, including:

  • To deliver and facilitate delivery of services. We process your information to provide you with the requested HVAC service.
  • To respond to inquiries and offer support. We process your information to respond to your questions and resolve any issues.
  • To send administrative information. We may send you details about our products, services, and changes to our terms and policies.
  • To send marketing and promotional communications. We may process your information to send you marketing communications via email and SMS text messages. You may opt out at any time by following the unsubscribe instructions in any email or by replying STOP to any text message.
  • To send SMS text messages. By providing your phone number and submitting any form on our website or through our advertising platforms (including Facebook/Meta Lead Ads), you consent to receive text messages from Bulk Buyers HVAC regarding your service request, appointment reminders, follow-ups, and promotional offers. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe at any time. Reply HELP for assistance.
  • To facilitate financing applications. If you request financing, we process your information to connect you with our financing partners.
  • To improve our website and services. We analyze usage data to improve the functionality and user experience of our website.
  • To comply with legal obligations. We may process your information as required by applicable law or regulation.

3. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations and with specific categories of third parties.

We do not sell or rent your personal data. We may share your information in the following situations:

  • Service Providers (GoHighLevel CRM): We use GoHighLevel to manage customer relationships, scheduling, and communications. Your contact and service information is stored within this platform.
  • Financing Partners (Acorn Finance): If you apply for financing, we share necessary information with Acorn Finance to facilitate your application. Their privacy policy governs their use of your data.
  • Payment Processors: We share payment information with secure third-party processors to complete transactions.
  • Analytics Providers: We may share anonymized usage data with analytics providers such as Google Analytics to understand how our website is used.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect the rights and safety of our company and customers.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies, web beacons, pixels, and other tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice (if applicable). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

5. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

6. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access our Services within a secure environment.

7. Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

8. What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any email we send, by replying STOP to any SMS message, or by contacting us directly.
  • Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at info@bulkbuyerhvac.com or call us at (803) 670-0682.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

10. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of certain US states, you may have additional rights regarding your personal information.

Residents of states such as California, Virginia, Colorado, Connecticut, and others may have additional rights under applicable state privacy laws, including the right to know what personal data is collected, the right to delete personal data, the right to opt-out of the sale of personal data, and the right to non-discrimination for exercising privacy rights.

As a company primarily serving residents of North Carolina and South Carolina, we are committed to complying with applicable state and federal privacy laws. To submit a privacy request, please contact us at info@bulkbuyerhvac.com.

11. SMS Terms & Conditions

In Short: By submitting your phone number, you consent to receive SMS messages from us. You may opt out at any time by replying STOP.

Bulk Buyers HVAC offers SMS text messaging to customers and prospects who have opted in through our website forms, landing pages, or advertising platforms (including Facebook/Meta Lead Ads).

By submitting your phone number through any of our forms or advertising campaigns, you agree to the following:

  • You consent to receive automated and non-automated SMS text messages from Bulk Buyers HVAC related to your HVAC service request, appointment scheduling, appointment reminders, follow-up communications, and promotional offers.
  • Message and data rates may apply depending on your mobile carrier and plan.
  • Message frequency varies based on your interactions with us and current promotions.
  • You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message.
  • For help or more information, reply HELP to any message or contact us at info@bulkbuyerhvac.com or (803) 670-0682.
  • We do not share your phone number with third parties for their own marketing purposes.
  • Opting out of SMS messages does not affect your ability to receive service-related communications.

12. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us by:

14. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please contact us at info@bulkbuyerhvac.com. We will respond to your request within 30 days.